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The Ten Tenets Driving the As-a-Service Economy
The globalization wave is peaking, and many maturing enterprise service buyers are struggling to find incremental value from the traditional model, such as accessing more meaningful data, deploying...
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The Evolving Maturity of Robotic Process Automation
Is it possible to make it though a single day with the word “robotic” being uttered somewhere? Indeed it is not, ever since HfS Research first began covering the emergence of the new technologies in...
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Accenture, Cognizant, Wipro and Infosys are the marketing and digital...
When it comes managing and enhancing a customer’s touchpoints with an organization, the impact of digital technologies is having a profound impact – not only on the customer experience, but also with...
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Here are our Autonabilized 2015 HfS predictions
Ugh… What are we doing? We hate predictions. Predictions are lame, predictions are cheesie, predictions are either wrong, or just so generic that they could be automated every year with a...
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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015
“C-Suite leaders want to drive out cost? Tell us something new…” OK, I will, because this time, this cost imperative is different, as the traditional means of driving out cost are reaching their...
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Skill not Scale, Part II: Europe poses the biggest opportunity as...
We’ve talked a lot about the massive opportunity for the services industry as we move into times of unprecedented complexity. However, while complexity brings us much opportunity to solve problems and...
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NASSCOM 2015: More MBA and less ABAP is the recipe for Digital success
There’s nowhere better to test the temperature and mood of the global IT and Business Services industry than at India’s NASSCOM Leadership Forum, where the bigshots from all the major India-heritage...
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OneSource Virtual: Born in the RPA Cloud
These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional service providers and deliver pure cloud-based...
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More hope less fear, please – Digital is not only changing the way we work,...
I don’t know about you, but I’ve been getting really tired of people lamenting that jobs are being robotized, our operations talent is too transactional and we’re all, basically, screwed. I’ve also...
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Why Cloud-centric services are critical to the survival of service providers...
In today’s worlds of services and software, all roads these days are leading directly into the Cloud. Last month alone, SAP announced it was spending a jaw-dropping $8.3 billion on an aging SaaS...
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Why some providers are grimly hanging onto the labor-arbitrage model
As I was finalizing client interviews for our forthcoming Blueprint on “Progressive F&A Services”, my overwhelming conclusion is how unprogressive many of today’s BPO relationships still are. To...
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Welcome to the age of Digital cruelty, where two-thirds of operational jobs...
Has anyone noticed a much harsher mentality towards “labor” these days? I can recall presenting at an HR Outsourcing conference in 2004 where there was a large gathering of anti-globalization...
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What’s the real impact of Digital Technologies on Outsourcing and Shared...
Digital, Digital everywhere and no time to stop and think? The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the...
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The 2014 Talent Acquisition Services Blueprint: Which providers are...
The world of work has become a very, very different place in just a few short years. Today’s workers need to adapt, develop and promote their skills to make themselves attractive in today’s Digital...
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How can we re-humanize the enterprise with two-thirds of staff becoming...
Our new research is showing the majority of enterprises are failing to develop the talent they need to be effective in the Digital Economy. Working environments have become increasingly difficult to...
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ISG, Enlighta and KMPG make the Winner’s Circle for Governance Solutions
The act of “outsourcing” is really only that initial phase of activity where an organization takes a technology/business process or function and transfers the management responsibility over to a third...
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Welcome to the era of churn, where 50% of outsourcing contracts are at risk
We’ve been calling it for seven years now, and finally the chickens are coming home to roost for the outsourcing business: clients are genuinely walking away from outsourcing relationships which...
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Cognizant makes the biggest bet ever by an Indian services provider. Has the...
What ever happened to the days of the tiddly little sub-$10m “tuck-in” acquisitions that Indian providers used to make (and we all forgot about pretty quickly afterwards)? Well, the game has changed...
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Public Cloud Soaring To $331B By 2022 According To Gartner
Gartner predicts the worldwide public cloud service market will grow from $182.4B in 2018 to $331.2B in 2022, attaining a compound annual growth rate (CAGR) of 12.6%. Spending on...
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36% Of Enterprises Predict Public Cloud Spending Will Increase In 2021
451 Research’s recent survey, Voice of the Enterprise: Cloud, Hosting & Managed Services, Budgets & Outlook 2021, provides new insights into how the pandemic acts as a catalyst driving...
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